CMN Appliance

Legal

Privacy Policy

Last updated: April 27, 2026

Central Minnesota Appliance Repair LLC ("we", "us", "our") respects your privacy. This Privacy Policy explains what information we collect when you visit centralminnesotaappliancerepair.com or book a service appointment, how we use it, and the choices you have.

1. Information we collect

When you contact us or schedule a repair, we may collect:

  • Your name, phone number, email address, and service address.
  • Details about your appliance (brand, model, symptoms) needed to diagnose and schedule the repair.
  • Payment information processed by our third-party payment processor — we do not store full card numbers on our servers.
  • Standard web analytics data (IP address, browser type, pages viewed) collected automatically when you browse the site.

2. How we use your information

  • Schedule, dispatch, and complete appliance repair appointments.
  • Send appointment confirmations, technician ETAs, invoices, and warranty info.
  • Respond to questions and provide customer support.
  • Improve our website, services, and customer experience.
  • Comply with legal obligations and enforce our terms.

3. How we share information

We do not sell your personal information. We share it only with trusted service providers who help us run our business — scheduling software (Housecall Pro), payment processors, email/SMS providers, and analytics tools — and only to the extent needed to perform their services. We may also disclose information if required by law.

4. Cookies and tracking

We use cookies and similar technologies to remember your preferences and measure site performance. You can disable cookies in your browser settings, though some parts of the site may not work as expected.

4a. Visitor analytics & security logging

When you load any page on this site, we automatically record a small log entry used for traffic analytics, abuse prevention, and security monitoring. Each entry contains:

  • Your IP address
  • Browser user-agent string and derived device type, browser, and operating system
  • Approximate location (country, region, city) inferred from your IP by our network provider
  • The page URL you visited and the referring URL (if any)
  • Timestamp of the visit

These records are visible only to site administrators and are automatically deleted after 90 days. We do not sell, share, or use this data for advertising.

To request access to or deletion of any visit-log records associated with your IP address, email service@centralminnesotaappliancerepair.com.

5. Data retention and security

We keep your information only as long as needed to provide service, comply with legal obligations, and honor warranty commitments. We use industry-standard safeguards (encrypted connections, access controls, vetted vendors) to protect your data, but no method of transmission over the internet is 100% secure.

6. Your choices

  • You can request a copy, correction, or deletion of your personal information by contacting us at service@centralminnesotaappliancerepair.com.
  • You can opt out of marketing emails by clicking the "unsubscribe" link in any marketing email we send.
  • You can opt out of appointment text messages by replying STOP to any SMS we send.

7. Children's privacy

Our services are intended for adults. We do not knowingly collect information from children under 13.

8. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be announced on our homepage.

9. Contact us

Questions about this Privacy Policy or your information?