- Do you repair Follett nugget ice machines?
- Yes — augers, bearings, gearmotors, sensors and dispensers on Follett nugget ice machines and countertop dispensers.
- How often should a nugget ice machine be cleaned?
- Most commercial ice machines should be cleaned and sanitized at least every six months, and more often with hard water or heavy use. See our ice machine cleaning page.
- What does Follett repair cost?
- $199 commercial trip fee, waived with repair, and a written quote first. 1-year warranty.
- Do you service Follett equipment under manufacturer warranty?
- We are not a factory-authorized warranty servicer for Follett. If your unit is still inside the manufacturer parts warranty, we'll help you file with the factory; if labor or out-of-warranty service is the concern, we can take the call directly with a 1-year written warranty on our parts and labor.
- What warranty comes with a Follett repair?
- A 1-year written parts-and-labor warranty on every commercial repair. The same failure mode on the same unit within 12 months is covered at no additional charge. Sealed-system components can carry an extended manufacturer warranty on top; those terms are itemized on the invoice.
- What is the diagnostic fee for a Follett commercial service call?
- The commercial trip charge is $199 and it is waived with any repair — approve the work on the same visit and the fee comes off the invoice. Sealed-system, compressor, and major-component work is quoted in writing before we recover refrigerant or open the cabinet.
