How fast can you get a tech to my restaurant?
Commercial accounts get front-of-line dispatch. Calls before 2pm typically land a same-day window across Minneapolis, Saint Paul, and the inner-ring suburbs. After-hours emergency dispatch is available for refrigeration failures — tell us when you call if product is at risk.
Do you service combi ovens and convection ovens?
Yes — Rational, Alto-Shaam, Blodgett, Vulcan, and similar. Convection fan motors, steam-generator faults, igniters, gaskets, and control boards. Most parts on the truck; specialty combi components ordered 24–72 hr.
Can you sign service contracts for restaurant groups?
Yes. Quarterly and semi-annual PM contracts with tiered pricing by equipment count and location. Multi-unit groups get a single POC, standardized reporting, and priority dispatch across the portfolio.
Do you carry OEM parts for True, Hoshizaki, Hobart, Vulcan?
Yes — high-failure parts for those brands are stocked on the truck (fan motors, defrost components, gaskets, ignition controllers, wash and drain pumps, common control boards). Less common parts ship from OEM 24–72 hr.
Can you work after-hours or before-open?
Yes. After-hours and before-open service is available for restaurants and hospitality accounts that can't take equipment down during service. Same-day after-hours is offered for refrigeration emergencies.
Will you issue a Certificate of Insurance?
Yes, naming your landlord, franchisor, or operating group as additional-insured. Issued at no charge, typically the same business day.
Do you work with ghost kitchens and food halls?
Yes — ghost kitchens and food-hall operators are a core segment. We coordinate dispatch through the operator-of-record and invoice the responsible tenant.
What does a typical restaurant repair cost?
Standard restaurant equipment repairs run $280–$780 all-in after the $199 commercial diagnostic (credited on approval). Combi ovens, sealed-system refrigeration, and ice-machine teardowns can run higher and are quoted in writing first.
Do you carry Certificates of Insurance for property managers, hotels, and hospitals?
Yes. We issue COIs naming your property manager, hospitality group, hospital facilities office, or municipal account as additional-insured at no charge — typically the same business day. General liability and workers' comp are in force year-round; we can raise limits per contract on request.
What payment terms do you offer commercial accounts?
First visit is card-on-file or COD. Once an account is established, we invoice Net-15 or Net-30 with itemized statements aligned to your accounting cycle. We accept POs from restaurant groups, hotel brands, property management firms, school districts, and city and county accounts. ACH and card payments both fine.
Do you offer preventive maintenance contracts?
Yes — quarterly, semi-annual, and annual PM plans tiered by equipment count and equipment class. Every visit includes condenser cleaning, drain flushing, gasket and hinge inspection, electrical-tightness verification, controller and setpoint check, and a written report you can hand to insurers, health inspectors, or franchisors.
What refrigerants and fuel systems are your techs certified on?
Every technician holds EPA Section 608 Universal certification covering R-404A, R-448A / R-449A (Solstice N40, Opteon XP40), R-290 hydrocarbon systems where code permits, and legacy R-22. Cooking-equipment techs are gas-certified for natural gas and LP on ranges, fryers, ovens, and combi-ovens.
Do you handle downtown high-rise, hotel, hospital, and event-venue access?
Yes. We coordinate dock and freight-elevator windows in advance, badge in through hotel or hospital engineering, and work around banquet, service-window, and clinical-department timing. Overnight and pre-open service is available when a daytime window won't work.
Are weekend, holiday, and after-hours calls available?
Yes — after-hours, weekend, and holiday emergency dispatch is available for refrigeration, ice, and warewashing failures across the Twin Cities metro. A published after-hours premium applies and is confirmed in writing before the tech leaves the shop.
What warranty comes on commercial repairs?
A 1-year written parts-and-labor warranty on every commercial repair — the same failure mode, on the same unit, within 12 months is covered at no additional charge. Some sealed-system components carry an extended manufacturer warranty on top; those terms are itemized on the invoice.
Do you work on food trucks, ghost kitchens, and mobile catering rigs?
Yes. Truck-mounted reach-ins, undercounter units, generator-fed ice machines, and mobile prep tables are all serviceable — we typically shop-visit at your commissary or overnight parking rather than roadside so the unit can stabilize before diagnosis.
Can you provide written estimates and health-inspector documentation?
Yes. Written estimates are issued before any sealed-system, compressor, or major-component work. On request we provide inspector-ready documentation: repair scope, part numbers, refrigerant type and charge, and the date service restored the unit to spec.
Which Twin Cities cities and ZIP codes do you cover for commercial service?
Full Twin Cities metro — Minneapolis (55401–55488), Saint Paul (55101–55155), Bloomington, Edina, Eden Prairie, Maple Grove, Woodbury, Eagan, Plymouth, Minnetonka, Roseville, Burnsville, and the surrounding suburbs — plus Hudson, WI 54016 and Western Wisconsin. Commercial dispatch runs a daily route across the metro.