- Do you repair True T-series and TSSU prep tables in Minneapolis?
- Yes. True T-series reach-ins and TSSU prep tables are among the highest-volume commercial calls we run in Minneapolis and St. Paul. Most issues — condenser coil clogs, fan motors, gaskets, and drain blockages — are one-visit repairs because the parts ride on the truck.
- How much does a True reach-in cooler repair cost?
- Most Twin Cities True reach-in repairs run $280–$520 in parts and labor after the $199 trip fee (waived on approved repair). Condenser fan motor, gasket, thermostat, and drain repairs are on the lower end; control boards and ice-machine teardowns are quoted separately. Sealed-system work is quoted in writing.
- Why is my True reach-in warming up in the front but cold in the back?
- That pattern almost always means the door gasket is leaking warm air at the front or the evaporator fan motor is weak and air isn't circulating to the front. We measure gasket pull, check fan amp draw, and replace whichever component has actually failed — we don't swap parts on a guess.
- Do you service True equipment under manufacturer warranty?
- We are not a factory-authorized warranty servicer for True. If your unit is still inside the True parts warranty, we'll help you file with the factory; if labor is your concern or the unit is out of warranty, we can take the call directly.
- Can you keep my True equipment on a maintenance plan?
- Yes. Quarterly preventive maintenance — condenser cleaning, gasket inspection, drain line clearing, temperature calibration, and a written report — starts at $99/month and pays for itself the first time it catches a failing condenser fan before the compressor goes.
- How fast can you respond to a downed True unit?
- Most Twin Cities commercial calls placed before 11am get a same-day window, with an average on-site arrival under 4 hours. Emergency dispatch is available for HACCP-window failures and after-hours kitchen outages — call our line and we'll route the closest tech.
- Are your technicians certified to work on True equipment?
- Every technician is EPA Section 608 certified for sealed-system and refrigerant work, gas-certified for cooking equipment, and trained on True's service literature and diagnostic tools. We carry the OEM service plugs and manufacturer descalers where applicable.
- Do you offer 24/7 emergency service?
- Yes. After-hours and weekend emergency dispatch is available across Minneapolis, St. Paul, and the Twin Cities metro for downed refrigeration, ice machines, and warewashing. An after-hours premium applies; we confirm the rate before dispatch.
- Which Twin Cities areas do you cover for True service?
- We service the full Twin Cities metro — Minneapolis, Saint Paul, Bloomington, Edina, Eden Prairie, Maple Grove, Woodbury, Eagan, Plymouth, Minnetonka, Roseville, Burnsville — plus Hudson, WI and surrounding Western Wisconsin.
- Which Twin Cities ZIP codes do you cover for True commercial service?
- All Minneapolis (55401–55488), Saint Paul (55101–55155), south metro (55420–55439 Bloomington/Edina, 55044–55124 Lakeville/Eagan), north metro (55304–55449), east metro 55125–55129 (Woodbury/Maplewood), plus Hudson, WI 54016. Dispatched from our Twin Cities hub on a daily commercial route — most calls get a same-day window when placed before 11am.
- Do you service True equipment in downtown high-rises, hotels, hospitals, and event venues?
- Yes. We carry general liability + workers' comp COIs, coordinate dock/freight-elevator access in advance, badge in through hotel and hospital engineering, and work around banquet and service-window timing. Net-15 / Net-30 invoicing for multi-location operators, property managers, and facility groups.
- Do you offer preventive maintenance contracts for True equipment?
- Yes — quarterly, semi-annual, and annual PM plans tiered by equipment count. Every PM visit includes condenser cleaning, drain flush, gasket and hinge inspection, electrical-tightness check, controller and setpoint verification, refrigerant-charge sanity read, and a written equipment report you can hand your insurer, health inspector, or franchisor.
- What warranty comes with a True repair?
- A 1-year written parts-and-labor warranty on every commercial repair. The same failure mode on the same unit within 12 months is covered at no additional charge. Sealed-system components can carry an extended manufacturer warranty on top; those terms are itemized on the invoice.
- What is the diagnostic fee for a True commercial service call?
- The commercial trip charge is $199 and it is waived with any repair — approve the work on the same visit and the fee comes off the invoice. Sealed-system, compressor, and major-component work is quoted in writing before we recover refrigerant or open the cabinet.
- Do you provide written estimates and health-inspector documentation for True repairs?
- Yes. Written estimates are issued before any sealed-system, compressor, or major-component work. On request we provide inspector-ready documentation: repair scope, part numbers, refrigerant type and charge, and the date service restored the unit to spec.
