How fast can you respond to a commercial refrigeration call in the Twin Cities?
Commercial accounts get front-of-line dispatch. Calls placed before 2pm typically get a same-day window, with average on-site arrival under 4 hours across Minneapolis, Saint Paul, and the inner-ring suburbs. After-hours emergency dispatch is available for refrigeration failures — call (651) 364-7466 and tell us product is at risk.
Are your technicians EPA 608 certified for sealed-system work?
Yes — every tech holds EPA Section 608 Universal certification covering Type I, II, and III work, including R-404A, R-448A (Solstice N40), R-290 where code permits, and legacy R-22 systems. Recovery, evacuation, brazing, and recharge are handled in-house.
What's the diagnostic cost on a commercial refrigeration call?
Commercial diagnostic is $199 and is credited toward the repair when you approve the work the same visit. Most standard repairs land $280–$780 all-in. Sealed-system and compressor work is always quoted in writing before any refrigerant is recovered.
Do you offer preventive maintenance contracts?
Yes — quarterly and semi-annual plans tiered by equipment count. Visits include condenser cleaning, drain flush, gasket and door inspection, electrical-tightness check, controller / setpoint verification, and a written equipment report you can hand your insurer or franchisor.
Do you invoice on Net-30 and accept POs?
Yes. After the first paid visit, established commercial accounts get Net-15 or Net-30 invoicing and we accept POs from restaurant groups, hotels, property managers, school districts, and municipal accounts.
Can you issue a Certificate of Insurance to my property manager?
Yes — COIs naming your property manager or hospitality group as additional-insured are issued at no charge on request, typically the same business day.
Do you handle industrial-rack refrigeration?
We handle light-commercial walk-ins and standalone systems. Multi-compressor industrial racks (large supermarket parallel systems) are referred to a refrigeration contractor with the right industrial license set; we'll make the introduction.
What commercial brands do you service?
True, Traulsen, Continental, Beverage-Air, Delfield, Victory, Turbo Air, Migali, Atosa, Perlick, Glastender, Hoshizaki, Manitowoc, Scotsman, Ice-O-Matic, Hussmann, Federal, Heatcraft, Bohn, Russell, Master-Bilt, Norlake, Bally, and most other commercial refrigeration brands. OEM parts are stocked on the truck for high-failure items.
Do you carry Certificates of Insurance for property managers, hotels, and hospitals?
Yes. We issue COIs naming your property manager, hospitality group, hospital facilities office, or municipal account as additional-insured at no charge — typically the same business day. General liability and workers' comp are in force year-round; we can raise limits per contract on request.
What payment terms do you offer commercial accounts?
First visit is card-on-file or COD. Once an account is established, we invoice Net-15 or Net-30 with itemized statements aligned to your accounting cycle. We accept POs from restaurant groups, hotel brands, property management firms, school districts, and city and county accounts. ACH and card payments both fine.
What refrigerants and fuel systems are your techs certified on?
Every technician holds EPA Section 608 Universal certification covering R-404A, R-448A / R-449A (Solstice N40, Opteon XP40), R-290 hydrocarbon systems where code permits, and legacy R-22. Cooking-equipment techs are gas-certified for natural gas and LP on ranges, fryers, ovens, and combi-ovens.
Do you handle downtown high-rise, hotel, hospital, and event-venue access?
Yes. We coordinate dock and freight-elevator windows in advance, badge in through hotel or hospital engineering, and work around banquet, service-window, and clinical-department timing. Overnight and pre-open service is available when a daytime window won't work.
Are weekend, holiday, and after-hours calls available?
Yes — after-hours, weekend, and holiday emergency dispatch is available for refrigeration, ice, and warewashing failures across the Twin Cities metro. A published after-hours premium applies and is confirmed in writing before the tech leaves the shop.
What warranty comes on commercial repairs?
A 1-year written parts-and-labor warranty on every commercial repair — the same failure mode, on the same unit, within 12 months is covered at no additional charge. Some sealed-system components carry an extended manufacturer warranty on top; those terms are itemized on the invoice.
Do you work on food trucks, ghost kitchens, and mobile catering rigs?
Yes. Truck-mounted reach-ins, undercounter units, generator-fed ice machines, and mobile prep tables are all serviceable — we typically shop-visit at your commissary or overnight parking rather than roadside so the unit can stabilize before diagnosis.
Can you provide written estimates and health-inspector documentation?
Yes. Written estimates are issued before any sealed-system, compressor, or major-component work. On request we provide inspector-ready documentation: repair scope, part numbers, refrigerant type and charge, and the date service restored the unit to spec.
Which Twin Cities cities and ZIP codes do you cover for commercial service?
Full Twin Cities metro — Minneapolis (55401–55488), Saint Paul (55101–55155), Bloomington, Edina, Eden Prairie, Maple Grove, Woodbury, Eagan, Plymouth, Minnetonka, Roseville, Burnsville, and the surrounding suburbs — plus Hudson, WI 54016 and Western Wisconsin. Commercial dispatch runs a daily route across the metro.