Do you service Scotsman Prodigy and nugget machines in the Twin Cities?

Yes — Prodigy cubers and nugget machines (MX/CU) are common Twin Cities calls, especially for healthcare and quick-serve customers. Most repairs finish in a single visit.

Why is my Scotsman nugget machine noisy?

Nugget machine noise almost always traces to the auger gearmotor or the water seal wearing. We replace the seal/auger assembly and verify motor amp draw before re-commissioning.

How much does Scotsman ice machine repair cost?

The commercial diagnostic is $175–$299 depending on the equipment and is billed separately (not credited to the repair); most ice machine repairs then run about $325–$780 in parts and labor, quoted in writing before work starts.

Do you service Scotsman equipment under manufacturer warranty?

We are not a factory-authorized warranty servicer for Scotsman. If your unit is still inside the manufacturer parts warranty, we'll help you file with the factory; if labor or out-of-warranty service is the concern, we can take the call directly with a 1-year written warranty on our parts and labor.

What warranty comes with a Scotsman repair?

A 1-year written parts-and-labor warranty on every commercial repair. The same failure mode on the same unit within 12 months is covered at no additional charge. Sealed-system components can carry an extended manufacturer warranty on top; those terms are itemized on the invoice.

What is the diagnostic fee for a Scotsman commercial service call?

Commercial diagnostic is $175–$299 depending on the equipment; it's billed separately from the repair, and you get a written quote before any repair work. Sealed-system, compressor, and major-component work is quoted in writing before we recover refrigerant or open the cabinet.

SCOTSMAN ICE · TWIN CITIES

Scotsman Commercial Ice Machine Repair in Minneapolis & St. Paul

Prodigy cubers · Nugget machines · Undercounters · Dispensers · Same-day Twin Cities service · EPA 608 certified · 1-year written warranty

4.5★ · 900+
1-Yr Warranty
OEM Parts
Same-Day

Call (651) 364-7466

Open today · 7am–9pm

4.5★ · 900+ reviews · 1-year warranty

$175–$299 Diagnostic · depends on equipment

See brands we service

Who does Scotsman ice machine repair in the Twin Cities?

Central Minnesota Appliance Repair repairs Scotsman Prodigy Plus and ELITE cubers, MXN and CU nugget machines, undercounter units and HID dispensers across Minneapolis, St. Paul and the Twin Cities, 7am–9pm every day. We read AutoAlert codes first. The diagnostic is $175–$299, not credited to the repair, and repairs carry a 1-year warranty.

EPA Section 608 certified. Same-day appointments, 7am–9pm every day. 1-year written warranty on parts & labor. Net-15 / Net-30 invoicing for established accounts.

About Scotsman

Scotsman Ice (Vernon Hills, IL) makes Prodigy cubers, the soft-chew nugget ice machines that hospitality and healthcare facilities love, and a wide undercounter and dispenser lineup. The chewable-nugget machines in particular are mission-critical for many healthcare customers.

We service the full Scotsman commercial lineup — Prodigy ELITE/Plus cubers, MX/CU nugget machines, undercounter units, and HID dispensers. AutoAlert diagnostics speed up calls.

Scotsman equipment we service

Scotsman ice machine lines we service and their common failure patterns
Series / line	Positioning	Common failures
Scotsman Prodigy Cubers	Prodigy Plus / ELITE half-dice and full-dice cubers	Water inlet valve, scale, condenser clog, AutoAlert fault codes
Scotsman Nugget Machines	Soft-chew nugget ice (MXN, CU, etc.) for healthcare and QSR	Auger gearmotor wear, water seal failure, evaporator scaling, drive motor capacitor
Scotsman Undercounters & Dispensers	Undercounter ice machines and HID countertop dispensers	Dispenser solenoid, water filter clog, scale, evaporator fault

Common Scotsman failure patterns

Prodigy not making ice — scale or water inlet valve.
AutoAlert fault — sensor, water level, or harvest issue.
Nugget machine noisy or stopped — auger or gearmotor.
Soft cubes — water flow restriction.
Dispenser not dispensing — solenoid or sensor.

Scotsman parts stocked on our trucks

Scotsman calls most often need water inlet valves, Scotsman descaler or auger seals (nugget). Those ride on the truck, so many repairs finish on the first visit. Less common parts source through OEM and authorized distributors, typically 24–72 hours.

Water inlet valves
Scotsman descaler
Auger seals (nugget)
Condenser fan motors
Harvest probes / sensors
Bin sensors

Scotsman commercial repair FAQ

Do you service Scotsman Prodigy and nugget machines in the Twin Cities?: Yes — Prodigy cubers and nugget machines (MX/CU) are common Twin Cities calls, especially for healthcare and quick-serve customers. Most repairs finish in a single visit.
Why is my Scotsman nugget machine noisy?: Nugget machine noise almost always traces to the auger gearmotor or the water seal wearing. We replace the seal/auger assembly and verify motor amp draw before re-commissioning.
How much does Scotsman ice machine repair cost?: The commercial diagnostic is $175–$299 depending on the equipment and is billed separately (not credited to the repair); most ice machine repairs then run about $325–$780 in parts and labor, quoted in writing before work starts.
Do you service Scotsman equipment under manufacturer warranty?: We are not a factory-authorized warranty servicer for Scotsman. If your unit is still inside the manufacturer parts warranty, we'll help you file with the factory; if labor or out-of-warranty service is the concern, we can take the call directly with a 1-year written warranty on our parts and labor.
What warranty comes with a Scotsman repair?: A 1-year written parts-and-labor warranty on every commercial repair. The same failure mode on the same unit within 12 months is covered at no additional charge. Sealed-system components can carry an extended manufacturer warranty on top; those terms are itemized on the invoice.
What is the diagnostic fee for a Scotsman commercial service call?: Commercial diagnostic is $175–$299 depending on the equipment; it's billed separately from the repair, and you get a written quote before any repair work. Sealed-system, compressor, and major-component work is quoted in writing before we recover refrigerant or open the cabinet.

Scotsman repair service area

We service Scotsman commercial equipment across Minneapolis, St. Paul, the Twin Cities metro, and Western Wisconsin.

Coverage ZIPs include: 55401–55488 (Minneapolis), 55101–55155 (Saint Paul), 55420–55439 (Bloomington/Edina), 55304–55449 (north metro), 55044–55124 (Lakeville/Apple Valley/Eagan), 55125–55129 (Woodbury), and 54016 (Hudson, WI). Dispatched from our Minneapolis office at 222 E Hennepin Ave.

Related ice machine repair services

Businesses that use Scotsman equipment

Scotsman equipment runs in a wide range of Twin Cities businesses. Multi-location accounts get one dispatcher, one COI on file, and Net-15 / Net-30 invoicing.

Restaurants
Bars & taprooms
Hotels
Hospitals & clinics
Fitness clubs
Country clubs
Convenience stores
Event venues
Schools
Assisted living

Other ice machine brands we service

Hoshizaki ice machine repairKM cubers · F flakers · DCM dispensers · Remote condensers
Cornelius ice machine repairModular cubers · Nugget machines · Undercounters · Remote condensers · Ice/beverage dispensers
Manitowoc ice machine repairIndigo NXT · Q-model · S-model cubers · Countertop nugget dispensers
Ice-O-Matic ice machine repairICE-series cubers · GEM nugget · Pearl · Dispensers
Follett ice machine repairNugget ice machines · Ice & water dispensers · Ice storage

Scotsman down right now?

Tell us the model and the symptom when you call — we'll triage and dispatch with the Scotsman parts you'll likely need on the truck.

Call (651) 364-7466

Open today · 7am–9pm

4.5★ · 900+ reviews · 1-year warranty

Ice is food: why Scotsman machines in care and hospitality settings need a different standard

In a hospital unit, an assisted living kitchen, a hotel ice room or a restaurant bar, the ice a Scotsman machine produces goes straight into a patient's cup or a guest's drink. That makes the machine part of your food-safety program, not just a piece of equipment that happens to be cold. When a Scotsman Prodigy cuber or a nugget machine misbehaves in one of those settings, the question is never only whether it is making enough ice. It is also whether the ice zone is clean, whether the water entering it is filtered, and whether anyone can show a health inspector or an infection-control nurse when it was last serviced.

That is the angle we bring to Scotsman calls across Minneapolis, St. Paul and the Twin Cities metro. We repair the failure, but we also look at what caused it and at the parts of the machine that touch ice. A slime film on the splash curtain, a bin liner that has never been scrubbed, or a scoop stored inside the bin are ordinary findings on a repair visit, and we would rather tell you about them than quietly fix the compressor and leave.

The health-inspection side of an ice machine

Inspectors vary by jurisdiction, so check your local requirements. In our experience these are the items that draw the most attention.

The ice zone itself

The interior surfaces, bin, door, chute and anything that contacts ice should be free of slime, mold and scale flakes. Pink or black film is a sanitation problem, not a cosmetic one, and it comes back unless the cleaning actually reaches the parts that stay wet.

Air gaps and drains

The machine's drain should discharge through an air gap, not run directly into a floor drain or sewer line. A drain that is plumbed solid can let drain water back up toward the bin. If we see it during a repair, we tell you.

Scoop handling

A clean, dedicated scoop kept outside the bin in a protected holder is the standard. Glassware used to scoop ice is a recognized cause of broken glass in ice, and hands in the bin are an obvious problem.

Service and cleaning records

Many operators keep a dated log of cleaning and servicing. On a scheduled visit we leave a written record. That is useful when an inspector asks, and it is useful to you when you try to remember whether the filter was changed before or after the last complaint.

Water quality and filtration for Twin Cities Scotsman machines

An ice machine is essentially a water-freezing appliance. Whatever is dissolved in your water is concentrated in the ice-making process, and what does not freeze gets flushed away. In many parts of Minnesota, tap water carries enough calcium and magnesium to leave scale, and that mineral content is plated onto the evaporator and into water lines at a steady rate. That scale is the main reason ice machines lose capacity, produce cloudy or irregular cubes, and eventually fail.

A properly sized filter does three things. It removes particles and chlorine taste and odor, it reduces scale in the water that reaches the machine when the filter media is designed for scale reduction, and it protects the inlet valve from grit. A filter does not stay good forever. A cartridge that has passed its change date can restrict flow so much that the machine tries to run on a trickle, which looks like a bad inlet valve or a bad level sensor. Replacing the cartridge first is the cheapest correct diagnosis.

Some facilities add a scale-inhibiting cartridge or a larger filter housing. That can make sense if the machine is running hard or if you have several machines on the same supply line. We can look at your water line during a visit and tell you what is installed, whether it is the right type, and when it was last changed if there is a date on it.

Prodigy cubers and nugget machines: symptoms we see and what they usually mean

Prodigy keeps flagging a fault through its alert feature

The AutoAlert indicator is a clue, not a diagnosis. A water, harvest or sensor alert can come from the part named or from something upstream of it, like a restricted filter or a warm condenser. We read the indicator, then confirm with the water supply, the sensor and the ice pattern before replacing anything.

Ice comes out in a thin sheet or in uneven cubes

On a cuber this is typically water distribution, scale in the water distribution system, or a restricted inlet. It can also be a machine that is too warm to harvest cleanly. Scale-related causes respond well to a proper descaling.

Nugget machine runs but ice is wetter or softer than before

That generally points to scale or a drifting temperature in the freezing cylinder rather than a mechanical failure. If it is also noisier, we suspect the gearmotor or auger seal, since a worn seal can let water into the gear housing.

Machine stops with a full bin but no ice in the dispenser

If the bin is truly full, the machine is doing its job and the problem is the dispenser, a bridged pile of ice, or an auger or paddle issue. Ice that has been sitting can fuse into a block, particularly in a bin that is seldom emptied.

Water runs continuously or the floor is wet

Common causes are an inlet valve that does not shut off completely, a drain that is partially blocked, a cracked reservoir or a loose fitting. Because wet floors are a hazard in care settings, this is a same-day call for most customers.

Visit types and what each one covers

Diagnostics for commercial ice equipment are $175 to $299 depending on the equipment and are not credited toward the repair.

Visit	What happens	What you get
Diagnostic visit	We observe the symptom, check the cycle, water supply, condenser and sensors, and find the cause	A written quote before any repair work begins
Repair visit	The approved parts are installed, the machine runs through a full cycle, and the ice is checked	A 1-year written parts-and-labor warranty on the repair
Cleaning and sanitizing	The water system is descaled and the ice zone is sanitized with the cleaner for that model	A dated record of what was done
Scheduled cleaning visits	Descaling, sanitizing, filter and condenser work on a set schedule	A written quote for each scheduled cleaning visit

Most Scotsman repairs land between $325 and $780 in parts and labor. Sealed-system work is quoted separately in writing.

Planning for a machine you cannot afford to lose

For a hospital, a clinic or a senior living community, an ice machine outage can be an operations problem. Patients may need ice for medication or hydration, and the kitchen may not have another source. If ice is critical to your operation, it is worth thinking in advance about what you would do for a day without a machine.

A few practical steps help. Keep the model and serial number of each machine on a card near the unit so you can read it to dispatch when you call at (651) 364-7466. Know where the machine's water shutoff and electrical disconnect are. Keep a spare water filter on the shelf. And if your facility has more than one machine, consider which one could carry the load for a day if the other is down.

We also suggest talking to us about repair versus replacement before there is an emergency. A machine that has had several repairs in a short stretch, shows rust or leaks in the cabinet, or no longer makes enough ice for your volume may be better replaced on your schedule than during a breakdown. For related equipment, see our pages on Follett ice machines and commercial refrigeration.