Do you service open-front produce and dairy cases?
Yes — Hussmann, Hill Phoenix, Structural Concepts open-front cases. Air-curtain balance, defrost heater work, fan motors, drain heaters, lighting. We measure air-curtain temps on every repair to make sure the case is performing, not just running.
How fast can you respond to a c-store call on a weekend?
Weekend dispatch is standard for grocery and c-store accounts. Refrigeration failures with product at risk get the same triage as weekday calls — most weekend calls placed in the morning get a same-day window across Minneapolis and Saint Paul.
Are you EPA 608 certified for sealed-system work?
Yes — our technicians are EPA Section 608 certified. Recovery, evacuation, brazing, and recharge are handled in-house including R-404A, R-448A, R-290 where code permits, and legacy R-22 systems.
Do you handle multi-compressor refrigeration racks?
We handle light-commercial walk-ins and standalone systems including most independent grocery cases. Large multi-compressor parallel rack systems (full supermarkets) are referred to a refrigeration contractor with the right industrial license set; we'll introduce you.
Can you support franchise / banner reporting?
Yes — standardized written equipment reports, banner-compliant documentation, and Net-15 / Net-30 invoicing. PO acceptance from grocery groups and c-store chains operating in the Twin Cities.
Do you service food trucks?
Yes — reach-ins, undercounter prep units, glass-door merchandisers, and small refrigeration in food trucks. We come to your kitchen or commissary; weekend service is available.
What's the diagnostic cost on a grocery refrigeration call?
Commercial diagnostic is $175–$299 depending on equipment, billed separately from the repair and not credited to it. Most standard repairs run $280–$780 in parts and labor, plus the diagnostic. Sealed-system work and multi-shelf case rebuilds are quoted in writing first.
What brands do you carry parts for?
True, Hussmann, Federal, Structural Concepts, Hill Phoenix, Beverage-Air, Migali, Atosa, Hoshizaki, Manitowoc, Scotsman, Heatcraft, Bohn, Russell, Master-Bilt, Norlake. High-failure parts on the truck; specialty parts 24–72 hr.
How much is a commercial appliance diagnostic?
Commercial diagnostic is $175–$299 depending on the equipment; it's billed separately from the repair, and you get a written quote before any repair work.
What payment terms do you offer commercial accounts?
First visit is card-on-file or COD. Once an account is established, we invoice Net-15 or Net-30 with itemized statements aligned to your accounting cycle. We accept POs from restaurant groups, hotel brands, property management firms, school districts, and city and county accounts. We accept ACH and card payments.
What refrigerants do your technicians work on?
Every technician holds EPA Section 608 Universal certification covering R-404A, R-448A / R-449A (Solstice N40, Opteon XP40), R-290 hydrocarbon systems where code permits, and legacy R-22.
Are weekend calls available?
Yes — we work 7am to 9pm every day, including weekends, with no weekend surcharge. Same-day appointments are available for equipment failures across the Twin Cities metro; call early. We do not offer overnight or holiday dispatch.
What warranty comes on commercial repairs?
A 1-year written parts-and-labor warranty on every commercial repair — the same failure mode, on the same unit, within 12 months is covered at no additional charge. Some sealed-system components carry an extended manufacturer warranty on top; those terms are itemized on the invoice.
Can you provide written estimates and health-inspector documentation?
Yes. Written estimates are issued before any sealed-system, compressor, or major-component work. On request we provide inspector-ready documentation: repair scope, part numbers, refrigerant type and charge, and the date service restored the unit to spec.
Which Twin Cities cities and ZIP codes do you cover for commercial service?
Full Twin Cities metro — Minneapolis (55401–55488), Saint Paul (55101–55155), Bloomington, Edina, Eden Prairie, Maple Grove, Woodbury, Eagan, Plymouth, Minnetonka, Roseville, Burnsville, and the surrounding suburbs — plus Hudson, WI 54016 and Western Wisconsin. Commercial dispatch runs a daily route across the metro.