Modular cubers, under-counters, nugget and flake machines, and ice dispensers — repaired, descaled, and sanitized across Minneapolis, Saint Paul, and the metro. EPA 608 Universal certified technicians, same-day priority for food-service accounts.
Reviewed by Mike Larson, Master Appliance Technician · 18+ yrs in-field · Last reviewed
Same-day priority
Commercial dispatch first.
EPA 608 certified
Sealed-system work in-house.
OEM parts on truck
True, Hoshizaki, Manitowoc, Hobart.
1-yr written warranty
Parts & labor in writing.
$199 trip charge — waived with any repair. Approve the work on the same visit and the trip charge comes off the invoice. If you decline, you pay only the $199 and we leave a written scope. Every completed repair carries a 1-year written parts-and-labor warranty.
Quick answer
Ice machine repair means restoring harvest cycle, water flow, and refrigeration on a commercial ice maker. We service Hoshizaki, Manitowoc, Scotsman, Ice-O-Matic, Cornelius, and Follett across the Twin Cities — harvest probes and water-curtain switches, water pumps and inlet valves, condenser and sealed-system work, plus descale and sanitize service. Most repairs land $325–$780 after the $199 commercial trip fee, which is waived with any repair, and every job carries a 1-year written parts-and-labor warranty.
Services covered
Scale on the evaporator and water-distribution system is the #1 Twin Cities cause on 12–17 grain water. We descale, test the harvest probe or water-curtain switch, verify water pump output, and confirm the charge before recommending sealed-system work.
Typical all-in: $325–$585
Harvest probes, water-curtain magnets and switches, hot-gas valves, and harvest-assist components tested and replaced. Cycle times logged before and after so you can see the machine back at rated capacity.
Typical all-in: $325–$620
Usually a water-flow restriction — clogged filter, scaled distribution tube, weak water pump, or a failing inlet valve. Filter and water treatment reviewed at the same visit so the fix holds.
Typical all-in: $285–$545
Auger gearmotor wear, water-seal failure, and evaporator scaling on Scotsman MXN/CU, Hoshizaki F-series, and Ice-O-Matic GEM machines. Auger seals stocked on the truck.
Typical all-in: $485–$1,150
Condenser cleaning and fan motors, start components and contactors, and EPA 608 sealed-system repair on R-290, R-404A, and R-448A machines. Sealed-system scope always quoted in writing first.
Typical all-in: $585–$1,650
Bin thermostats and level sensors, dispenser solenoids and chutes, drain-line pitch and flush, and leak tracing on water-cooled units and remote condensers.
Typical all-in: $285–$585
Hard Twin Cities water makes quarterly deliming and sanitizing mandatory to hold harvest time and pass inspection. Included on PM contracts with a written report you can hand to a health inspector.
Typical all-in: PM contract
Repair vs. replace
A new modular cuber and bin runs $4,000–$9,000 installed. Most ice machine failures here are scale, water-side components, or a fan motor — a few hundred dollars against a machine with years of life left.
Bagged ice for a busy bar runs $60–$150 a day plus staff time. Same-day dispatch for food-service accounts usually costs less than two days of bagged ice.
A scaled evaporator can cut production 30–50% while the compressor runs the same hours. Quarterly deliming restores capacity and lowers the energy bill.
Cycle times, production check, refrigerant type, and sanitation are documented on the ticket — inspector-ready without a follow-up call.
Brands serviced
If your equipment is down right now
Check the disconnect or breaker and make sure the water supply valve to the machine is fully open. A closed valve after a filter change is a surprisingly common cause.
A full bin — or a sensor blocked by a bridged ice pile — stops production. Level the ice and see whether the machine restarts a cycle.
On air-cooled machines, a condenser packed with dust or grease raises head pressure and stops harvest. Kill power and check for visible blockage; don't pressure-wash the coil.
Write down any AutoAlert, Indigo, or control-board code and whether the machine fills, freezes, then fails at harvest. That detail usually shortens the repair by a visit.
Harvest, water-pump, and sealed-system work needs certification and gauges. Call (651) 364-7466 — same-day windows for food-service calls placed before 2pm.
FAQs
Most Twin Cities commercial ice machine repairs land $325–$780 all-in — parts, labor, and the $199 commercial trip fee, which is waived with any repair. Auger and nugget rebuilds run $485–$1,150, and sealed-system or compressor work runs higher and is always quoted in writing before we start.
On Twin Cities water (12–17 grains hard), scale on the evaporator and water-distribution system is the most common cause, followed by a failing water inlet valve, a dirty condenser, or a harvest probe / water-curtain switch fault. A descale plus water-side service restores full production on most calls.
Hoshizaki (KM, KMD, KMS, F-series flake), Manitowoc (Indigo NXT, Q-Series, S-Series, NEO), Scotsman (Prodigy, Prodigy Plus, Brilliance, Eclipse, nugget), Ice-O-Matic (ICE-series, GEM nugget, Pearl), Cornelius, Follett, Koolaire, and residential under-counter units from U-Line and Sub-Zero.
Yes. Food-service accounts get front-of-line dispatch, with same-day windows on most calls placed before 2pm and after-hours, weekend, and holiday emergency dispatch available across the metro at a published premium confirmed in writing first.
Quarterly in the Twin Cities. Hard water scales the evaporator and distribution tube fast enough that harvest times stretch and production drops 30–50% within a few months. Quarterly deliming and sanitizing is standard on our PM contracts.
Repair is almost always the better math under about 8–10 years of age. A replacement modular cuber and bin runs $4,000–$9,000 installed; typical failures here are water-side parts, fan motors, or scale. We recommend replacement only when the compressor is failed on an older cabinet or the sealed-system repair exceeds roughly half of replacement cost.
Yes — U-Line, Sub-Zero, Scotsman Brilliance, and refrigerator-mounted ice makers are covered under our residential service at the $149 residential diagnostic. See our ice maker repair page for household units.
Yes. We replace and size cartridge filtration, verify incoming pressure, flush and re-pitch drain lines, and check for air-gap compliance so the repair doesn't come back as a leak or a sanitation write-up.
Yes. We issue COIs naming your property manager, hospitality group, hospital facilities office, or municipal account as additional-insured at no charge — typically the same business day. General liability and workers' comp are in force year-round; we can raise limits per contract on request.
First visit is card-on-file or COD. Once an account is established, we invoice Net-15 or Net-30 with itemized statements aligned to your accounting cycle. We accept POs from restaurant groups, hotel brands, property management firms, school districts, and city and county accounts. ACH and card payments both fine.
Yes — quarterly, semi-annual, and annual PM plans tiered by equipment count and equipment class. Every visit includes condenser cleaning, drain flushing, gasket and hinge inspection, electrical-tightness verification, controller and setpoint check, and a written report you can hand to insurers, health inspectors, or franchisors.
Every technician holds EPA Section 608 Universal certification covering R-404A, R-448A / R-449A (Solstice N40, Opteon XP40), R-290 hydrocarbon systems where code permits, and legacy R-22. Cooking-equipment techs are gas-certified for natural gas and LP on ranges, fryers, ovens, and combi-ovens.
Yes. We coordinate dock and freight-elevator windows in advance, badge in through hotel or hospital engineering, and work around banquet, service-window, and clinical-department timing. Overnight and pre-open service is available when a daytime window won't work.
Yes — after-hours, weekend, and holiday emergency dispatch is available for refrigeration, ice, and warewashing failures across the Twin Cities metro. A published after-hours premium applies and is confirmed in writing before the tech leaves the shop.
A 1-year written parts-and-labor warranty on every commercial repair — the same failure mode, on the same unit, within 12 months is covered at no additional charge. Some sealed-system components carry an extended manufacturer warranty on top; those terms are itemized on the invoice.
Yes. Truck-mounted reach-ins, undercounter units, generator-fed ice machines, and mobile prep tables are all serviceable — we typically shop-visit at your commissary or overnight parking rather than roadside so the unit can stabilize before diagnosis.
Yes. Written estimates are issued before any sealed-system, compressor, or major-component work. On request we provide inspector-ready documentation: repair scope, part numbers, refrigerant type and charge, and the date service restored the unit to spec.
Full Twin Cities metro — Minneapolis (55401–55488), Saint Paul (55101–55155), Bloomington, Edina, Eden Prairie, Maple Grove, Woodbury, Eagan, Plymouth, Minnetonka, Roseville, Burnsville, and the surrounding suburbs — plus Hudson, WI 54016 and Western Wisconsin. Commercial dispatch runs a daily route across the metro.
Related coverage
Who we serve
Ice Machine Repair — Twin Cities covers foodservice, hospitality, healthcare, retail, and institutional accounts across the Twin Cities metro. Multi-location operators get one dispatcher, one COI on file, and Net-15 / Net-30 invoicing.
Service area
Daily route across Minneapolis, Saint Paul, and the surrounding metro. ZIP coverage: 55401–55488 (Minneapolis), 55101–55155 (Saint Paul), 55420–55439 (Bloomington/Edina), 55304–55449 (north metro), 55044–55124 (Lakeville/Apple Valley/Eagan), 55125–55129 (Woodbury), and 54016 (Hudson, WI).
