1. Cabinet unlevel (free fix, ~30% of calls)
What it is: All four feet must touch the floor with zero rock. Even 1° of tilt amplifies into violent vibration on high-spin. Common after a washer is moved (new home, flooring install, dryer pulled out for vent cleaning).
Fix: Level the cabinet front-to-back AND side-to-side with a torpedo level on top of the drum. Adjust each foot until the cabinet doesn't rock. Tighten each jam nut against the cabinet to lock the foot. Re-test on a spin-only cycle with a small load.
Typical all-in: Free if you do it; $149 service-call visit if we do.
2. Shipping bolts left in place (new install)
What it is: Front-load washers (Samsung, LG, Whirlpool, Bosch) ship with 3–4 large bolts through the back panel that lock the drum for transit. If a delivery crew skipped this step, the washer will violently shake on the very first spin cycle.
Fix: Look at the back of the washer for 3–4 large hex bolts with shoulder spacers. Remove them all, cap the holes with the supplied plastic plugs. Free fix — but a sign your delivery team needs a callback.
Typical all-in: Free
3. Worn suspension rods (top-load) at year 6–10
What it is: Top-load Whirlpool / Maytag / Samsung / LG washers ride on 4 suspension rods that dampen drum motion. Rods wear and lose dampening — drum starts banging the cabinet on spin. Symptom: thud-thud-thud during the high-spin cycle.
Fix: Replace all 4 suspension rods as a kit (always replace as a set — a fresh rod paired with worn rods amplifies imbalance). 60-minute job.
Typical all-in: $245–$385 all-in
4. Worn shock absorbers (front-load) at year 5–8
What it is: Front-load washers ride on 2–4 shock absorbers between the tub and cabinet. Shocks weaken and the tub swings into the cabinet on spin — violent shake plus a UE / Ub code that won't clear.
Fix: Replace all shocks as a set. Bosch and Miele units have heavier shocks rated for longer life; Samsung and LG shocks are the most common replacement.
Typical all-in: $285–$425 all-in
5. Failed drum bearing (rumble + shake) at year 7–10
What it is: The outer-tub bearing wears, the inner drum begins to wobble, and you'll hear a loud rumble on spin that grows over weeks. Eventually the drum hits the tub — water leaks follow within days of that point.
Fix: Drum bearing replacement requires splitting the outer tub (or replacing the spider / tub assembly on units without serviceable bearings). Long job, high parts cost. At year 10+ on a sub-$1,200 washer, replacing the washer is usually the better economic call.
Typical all-in: $485–$685 all-in (where serviceable)
6. Unbalanced load (intermittent, fixes itself)
What it is: A single heavy item (bath towel set, comforter, jeans) shifts to one side of the drum. Front-load machines try to redistribute up to 6 times before throwing UE — if it can't, the spin is aborted at lower RPM.
Fix: Pause cycle, redistribute load by hand, restart on Spin Only. Wash heavy bedding on the Bedding cycle (lower max RPM).
Typical all-in: Free
7. Loose counterweight or broken concrete weight
What it is: Front-load washers have heavy concrete weights bolted to the tub front and top. Bolts loosen over years; rarely, the concrete cracks. Symptom: violent bang on every spin from the first revolution, often with a chunk of debris in the bottom of the cabinet.
Fix: Tighten counterweight bolts to spec; replace counterweight if cracked.
Typical all-in: $185–$385 all-in