1. Shutoff arm bumped UP / ICE switch toggled OFF
What it is: By far the most common 'sudden stop' call. The wire arm on the side of the modular icemaker or the ICE button on the dispenser was bumped during a freezer reorg, defrost, or pizza-box stuffing.
Fix: Push wire arm DOWN, or hold ICE button 3 seconds on dispenser models. Wait 24 hours for a full harvest.
Typical all-in: Free fix (call first)
2. Frozen fill tube
What it is: The plastic fill tube at the back of the freezer freezes over from a slow-closing inlet valve dripping after each fill. Symptom: icemaker cycles audibly, no new cubes drop, sometimes a sheet of ice across the mold. The #1 actual-failure cause.
Fix: Thaw fill tube with hair dryer on low, leak-test inlet valve, replace OEM valve if it drips when closed.
Typical all-in: $215–$345 all-in
3. Failed water inlet valve
What it is: Dual-coil solenoid at the rear of the cabinet. After 5–9 years a coil burns open or the diaphragm hardens. Symptom: no water at icemaker, often no water at the door dispenser either, sometimes faint buzzing.
Fix: Pressure-test line (>20 psi), meter coils (200–500 Ω), replace OEM dual-coil valve.
Typical all-in: $245–$365 all-in
4. Freezer not cold enough (>10°F)
What it is: Icemakers need the mold thermostat to drop below ~15°F to trigger harvest. Door left ajar, condenser dust, or a failing evap fan can stop production without any 'broken' part.
Fix: Verify door seals, clean condenser coils, confirm evap fan runs, set freezer to 0°F.
Typical all-in: Free DIY → $245–$385 if fan / coil work
5. Overdue water filter (>6 months)
What it is: A choked filter starves the fill cycle. Cubes shrink, then stop. Aftermarket filters fail this way faster than OEM.
Fix: Replace OEM filter, reset timer, flush 2 gallons.
Typical all-in: $45–$95 part (DIY) or $145 with service
6. Failed icemaker module (modular units)
What it is: Whirlpool / KitchenAid / Maytag / JennAir modular icemaker (4317943 → W10190961 → W10882923). Internal harvest motor or fill thermostat fails. Won't cycle on a forced T-H jumper test.
Fix: Replace OEM modular icemaker, confirm full harvest within 60 minutes.
Typical all-in: $245–$345 all-in
7. Full-bucket optic sensor failed (Samsung, KitchenAid in-door)
What it is: Optic emitter or receiver LED drifted — control reads bucket as permanently full and never cycles. Common on Samsung French-door and KitchenAid KRMF / KRFC / KRFF built-ins.
Fix: Replace OEM optic emitter + receiver as a matched pair.
Typical all-in: $285–$425 all-in