Many LG French-door refrigerators keep the ice maker in the door of the fresh-food compartment rather than in the freezer. That frees up freezer space, but it creates a problem the cabinet has to solve: the ice maker sits in a compartment that is naturally warmer than a freezer, so it needs a dedicated supply of cold air to freeze water into cubes. LG routes that air through ducting that runs up the cabinet side wall to ports that line up with the ice compartment when the door closes, with a fan to move it.
That design explains most of the odd LG ice complaints. If the duct is blocked by frost, the fan slows, or the compartment seal leaks, the ice maker cannot get cold enough. You see slow ice, soft cubes, cubes stuck together, or frost inside the ice compartment. The ice maker itself may be working perfectly while the air supply is what is failing.
It also explains why LG ice problems often follow door behavior. A door left ajar, a shelf bin that props it open, or a gasket that no longer seals will warm the compartment, melt the cubes and send meltwater into the ducts, where it refreezes. A tech who treats this as a pure water problem will replace a valve and the trouble will come back in a month.