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SAMSUNG · KNOWN ICE MAKER ISSUES

Samsung Ice Maker Recall: What to Check, What We Fix in the Twin Cities

Samsung Repair

Searching for a Samsung ice maker recall? Check your exact model and serial number against the U.S. Consumer Product Safety Commission recall list (cpsc.gov) and Samsung's own support site — that is the only reliable way to confirm whether your refrigerator is covered by a recall or a settlement. Separately from any recall, Samsung French-door ice makers are known for frost buildup around the ice maker housing, auger seizure, and condensation that pools in the deli drawer. We repair those problems with OEM parts.

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Quick answer

Samsung Ice Maker Recall: What to Check, What We Fix: the short answer

Check your model and serial number against cpsc.gov recalls and Samsung's support site to see whether a recall or settlement applies. If nothing covers you, the common Samsung French-door ice maker failures are frost around the housing (most common), auger gearbox seizure, a frozen fill tube, and condensation dripping into the deli drawer. Most repairs land $285–$525 all-in. The $149 trip fee is credited toward the repair when you approve it, and every repair has a 1-year written parts-and-labor warranty. Have your model and serial number ready when you call.

Common causes

Common failures

1. Frost / ice buildup around the icemaker housing (most common)

What it is: Air leaks into the icemaker compartment from a degraded fresh-food / icemaker seal. Frost forms on every cooling cycle until the icemaker is fully encased, fans stall, and ice production stops. RF263 / RF28 / RF323 / RF4287 most affected.

Fix: Pull and thaw the icemaker (manual defrost, 4+ hours). Replace OEM Samsung icemaker assembly with the updated seal kit. Verify cold-air leak with smoke pencil test before reinstall.

Typical all-in: $345–$525 all-in

2. Auger gearbox seizure

What it is: Ice cubes weld together in the bucket, the auger motor strains and fails (or the gear teeth shear). Symptom: motor hum without ice dispensing, or no motor sound at all.

Fix: Replace OEM Samsung auger motor + gearbox assembly. Verify bucket is clean and seated properly (often a misaligned bucket caused the original strain).

Typical all-in: $285–$385 all-in

3. Fill tube freezing

What it is: Same root cause as the frost-buildup issue — cold air migrates up the fill tube and freezes the water column. Icemaker tries to harvest empty, never resets.

Fix: Steam fill tube clear, replace fill-tube insulator sleeve, address the cold-air migration with new icemaker seal kit.

Typical all-in: $245–$345 all-in

4. Condensation drip into deli drawer

What it is: On RF22 / RF23 / RF28 / RF31 4-door French-door units, the icemaker drips condensation through the bottom of the housing into the deli drawer. Pools of water in the deli drawer with no obvious source.

Fix: Replace the OEM icemaker with the current-revision part. Confirm the drain line under the icemaker is clear.

Typical all-in: $345–$485 all-in

5. Inlet valve failure (less common)

What it is: Standard hard-water-driven inlet valve failure. Icemaker fills partially or not at all, cubes small or hollow.

Fix: Replace OEM Samsung dual-coil inlet valve. Pair with new water filter.

Typical all-in: $245–$345 all-in

Need appliance repair? Call 7am–9pm, every day.

Call (651) 364-7466

4.5★ · 900+ reviews · $149 trip fee credited to the repair · 1-year warranty

Diagnostic order

How to diagnose a Samsung icemaker that's frosted over or not making ice

  1. 1. Confirm the failure pattern

    Pull the icemaker bucket and inspect the icemaker housing for frost. Frost on the housing = seal failure, not just an icemaker swap.

  2. 2. Full manual thaw

    Turn off the icemaker, leave the door open with a fan for 4+ hours, or use the forced-defrost procedure in your model's manual.

  3. 3. Smoke test the icemaker seal

    With the icemaker out, use a smoke pencil at the seam between the icemaker housing and the fresh-food cabinet. Visible draw = air leak — must be sealed before reinstalling.

  4. 4. Install OEM icemaker WITH updated seal kit

    The seal kit is the actual fix. Samsung sells the icemaker and seal kit as separate parts — many repairs fail because the seal kit was skipped.

  5. 5. Verify 24-hour production

    After install, we tell you what ice production to expect within 24 hours and what to watch for on the housing.

FAQs

Samsung Ice Maker Recall: FAQs

Is there a Samsung icemaker recall?

We are not aware of a general recall of Samsung French-door ice makers, but recall and settlement coverage can depend on model and serial number. Check cpsc.gov and Samsung's support site with your exact numbers before paying for a repair, and have them ready when you call us. If nothing covers your unit, we can repair the ice maker.

Why does my Samsung icemaker keep frosting over?

Air leaks into the icemaker compartment from a degraded seal between the icemaker housing and the fresh-food cabinet. Every cooling cycle deposits more frost until the icemaker is encased. The fix is to correct the leak and replace the failed icemaker parts with OEM parts — not just the icemaker alone.

How much does Samsung icemaker repair cost?

Most Samsung icemaker repairs land $285–$525 all-in. Auger and inlet-valve work runs lower; full icemaker plus seal-kit work runs mid-to-high. The $149 trip fee is credited toward whatever repair you approve.

Can I just replace the Samsung icemaker myself?

Physically yes — but if the underlying air leak isn't found and sealed, the new icemaker can frost over again. Unplug the refrigerator before working on it, and consider a technician if you are unsure.

What Samsung models have the icemaker issue?

RF22, RF23, RF263, RF28, RF31, RF323, RF4287, RFG293, and RH22 / RH25 / RH29 series 2013–2020. If your model number starts with RF or RH and is from that range, the frost-buildup pattern is a likely cause.

Do you carry Samsung icemaker parts on the truck?

We use OEM parts and carry common icemaker assemblies, auger motors and inlet valves for popular RF / RH platforms. Less-common parts are ordered, usually for next-day delivery.

Related coverage

Keep reading

See all Samsung appliance services.

What will this cost?

Pricing & repair-cost pages

Trying to decide repair vs. replace? These pages break down real all-in pricing by brand, model class, and failure mode — so you know the number before we knock.

Need appliance repair? Call 7am–9pm, every day.

Call (651) 364-7466

4.5★ · 900+ reviews · $149 trip fee credited to the repair · 1-year warranty