Do you repair Thermador appliances near me in Minneapolis or Edina?+
Yes — Thermador is one of our specialty brands. We service Pro Grand, Pro Harmony, Star Burner cooktops, Freedom column refrigerators, and Sapphire dishwashers daily across Minneapolis, St. Paul, Edina, Wayzata, North Oaks, Lake Minnetonka, and Plymouth. We're open 7am-9pm every day and offer same-day appointments, so call early.
Are you factory-authorized on Thermador?+
No. We are an independent service company. Our technicians are EPA Section 608 certified for sealed-system refrigeration work, work on Thermador Pro Grand, Pro Harmony, Masterpiece, and Freedom columns regularly, and use OEM parts. Thermador shares the BSH parts platform with Bosch and Gaggenau, which helps with parts availability.
What is the Thermador trip fee?+
$149 for every Thermador visit, including Pro Grand, Pro Harmony, Freedom columns and wall ovens. The trip fee is credited toward the repair when you approve it, and you get a written quote before any parts are installed.
Why does my Thermador Pro Grand burner click continuously after it lights?+
Continuous clicking after ignition almost always means a boil-over has contaminated the spark electrode on one burner, or the spark module is misfiring on one channel. We pull the burner cap, clean and dry the electrode, and check the spark module. If the module itself has failed we replace it with an OEM part.
My Thermador Freedom fridge column is warming but the compressor is running — what's wrong?+
On Freedom columns a failed evaporator fan motor is a common cause. The compressor keeps running because the thermistor still sees warm air, but no air is being moved across the cold coil. We replace the fan motor and verify the drain heater and defrost cycle.
Does Thermador share parts with Bosch?+
Yes and no. Thermador and Bosch share the same parent (BSH) and many electronics, sensors, and small components are cross-platform — that's why parts availability is so good. But the high-visibility components (Star Burner caps, ExtraLow valves, Freedom column trim, Pro Grand surface kits) are Thermador-specific. We order OEM Thermador-specific parts as needed.
Is my Thermador Sapphire dishwasher worth repairing?+
Often yes. Sapphire and Star-Sapphire dishwashers share a platform with Bosch dishwashers, parts are generally available, and the most common failures (drain pumps, door-spring cables, E15 leak-tray events) are modest repairs. On an older unit we quote honestly against replacement.
What does E15 mean on my Thermador dishwasher?+
E15 means the leak-tray flood switch under the dishwasher tripped — water made it past the tub. Common causes are a slow leak at the door seal, a loose hose clamp, or a failed circulation-pump seal. Stop running it until the leak is found, since the dishwasher will not run normally until the tray is dry. We diagnose the leak source on the first visit.
Can you do sealed-system refrigeration work on Thermador Freedom columns?+
Yes — our technicians are EPA Section 608 certified for sealed-system refrigeration work. We'll only recommend sealed-system work after non-invasive diagnostics rule out the easier fixes, and we quote it in writing first.
What is your warranty on Thermador repairs?+
Every completed Thermador repair carries a 1-year parts-and-labor warranty in writing. If the same failure returns inside the year, we come back at no charge. Sealed-system work carries the same warranty.
Do you do Thermador repair in Edina, Wayzata, and North Oaks?+
Yes — we service Thermador in Edina, Wayzata, and North Oaks, where Pro Grand, Freedom column, and Masterpiece installations are common. We're open 7am-9pm every day, with same-day appointments available.
My Thermador wall-oven self-clean cycle is stuck and the door won't unlock.+
The door stays locked while the oven is still hot, so first let the oven cool completely. If it stays locked after it has cooled, the door-lock motor or the control has likely failed — call us and don't force the door.
What does the Thermador Star Burner do that other burners don't?+
The Star Burner fires from 5 points instead of the standard 2, which spreads heat more evenly across pan bottoms and (importantly for repair) helps flame cover more of the pan. Its ignition system works differently from a basic range, so we diagnose Thermador ignition problems with that design in mind.
